TERMS ANd CONDITIONs

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In consideration of the acceptance by Tallpines Pets Retreat of the dog for boarding, the Owner must agree by the following terms in order to qualify for insurance:


The conditions herein shall not be affected by any previous bookings between Tall pines Pets Retreat and the customer.  


Each particular booking shall be regarded as a separate and new undertaking having no relation to other bookings between Tall pines Pets Retreat and the customer.

 

An owner by boarding their dog at Tall Pines Pets Retreat acknowledges that they have read and understood and agree to abide by the following terms.

1 - Obligation of the customer   

  1. The Owner must warrant that the dog is in fit and sound condition and free of fleas.
  2. Our Insurance will only cover illness or injury that is proven to be the fault of Tall Pines Pets Retreat.
  3. Veterinary fees will be paid by the Owner. unless deemed the fault of the Tall Pines Pets Retreat.
  4. Such expenses that are incurred are wholly covered by the terms of the insurance, with the exception of distemper, hepatitis, leptospirosis,    kennel cough (unless the fault of the Tall Pines Pets Retreat) and parvo virus, in which case all costs incurred must be met by the Owner and such charges are to be paid before removal of the dog by the Owner.
  5. The Owner of the dog agrees to hold Tall pines Pet Retreat non liable from any claim resulting from damage or injury caused by the said dog and agrees to pay legal fees incurred by Tall pines Pet Retreat in defence of a claim resulting from any damage by the dog.
  6. The Owner must accept the terms of the Insurance Certificate. Insurance expires at the end of the period specified and if extension of boarding or cover are required notice in advance must be given by the Owner to Tall Pines Pets Retreat and additional charges paid.
  7. All dogs boarding at Tall pines Pets Retreat must have valid and up to date vaccination certificates and these must be presented for inspection before we can accept the dog for boarding.
  8. If for what ever reason dogs boarding do not have the kennel Cough Vaccination, Tallpines or their representative have the authority  not to accept the dog/s for boarding.  
  9. In the case of veterinary assistants Tall pines Pets Retreat will attempt to contact the owners own vet, but in the event it is not possible to reach either the owners vet or designated contact representative, Tall pines Pets Retreat has the authority to secure veterinary care, and if it is deemed that it is not the kennels fault, then all costs incurred must be met by the owner.  It will be at the discretion of Tall Pines Pets Retreat as to whether the costs incurred are paid directly to the veterinary practice or to Tall Pines Pets Retreat.
  10. Tallpines will obtain the customer's sign-off in the case of veterinary assistants.
  11. tallpines will obtain the customer's sign-off for allowing Tallpines to house dogs from the same house hold within the same kennel unit
  12. Tallpines will obtain the customer's sign-off where dogs share a kennel unit allowing Tallpines to move and or separate dog/s into another kennel if required, should problems arise or Tallpines deems it necessary for the welfare of the animal/s.


2 - Obligation of Tall pines Pets Retreat

  1. All possible care and attention is given to the dog but it is clearly understood that all dogs are only accepted at the Owner's risk and upon acceptance of these terms.
  2. If emergency treatment is needed, Tall pines Pets Retreat will attempt to contact the owner, but in the event it is not possible to reach the owner, or their emergency contact Tall Pines Pets Retreat has the authority to secure emergency veterinary care. 

3 - Exclusion of Liability of Tall Pines Pets Retreat.   

  1. No responsibility can be taken for collars, leads, containers, bedding etc. left at Tall Pines Pets Retreat.

4 - Price   

  1. Prices are based on an inclusive (insurance, Heating, feed, 1-1 attention etc) daily rate
  2. All Public Holidays are charged double due to having to take on more staff and demand
  3. Deposits are non-refundable.
  4. Due to the high demand that we receive for our kennels, any cancellation must be made in writing within 14 days of the original booking date.
  5. Cancellations made within 7 days of the original booking date with NO DEPOSIT received will be subject to a cancellation fee of £50.00.
  6. A charge of £50.00 will be made for any NO SHOWS on the agreed check – in date.  unless Tall Pines Pets Retreat has been notified within 7 days of the check in date.
  7. Medication will be charged extra unless it is able to be put into the food.  50p per application (twice a day = £1.00)
  8. Tall Pines Pets Retreat reserves the right to invoice the customer for any outstanding bills that have been incurred by Tall Pines Pets Retreat.
  9. The customer will pay the invoice amount to Tall Pines Pets Retreat within 14 days of the date thereof.
  10. In default of payment in accordance with the provisions set out in these terms and conditions, the customer will pay Tall Pines Pets Retreat interest on all monies owing under these terms and conditions at the rate of 2.5% for each calendar month or part thereof that such monies remaining owing to Tall Pines Pets Retreat.
  11. In the event of any monies payable being 14 days in arrears the Proprietor of Tall pines Pets Retreat shall be entitled, without prior notice to the Owner, to dispose of the dog (s) or any of them by way of sale or re-homing at any time thereafter and to retain the net proceeds of any sales, if any, in part or full settlement of their claim. The sale or re-homing of the dog (s) shall not release the Owner from liability of any unpaid fees or charges due after giving credit for the proceeds if any.   

5 - Termination  

  1. This Agreement terminates on the pickup date given, unless other arrangements have been made.  
  2. In the event of default, the wronged party has the right to recover reasonable legal fees and court costs resulting from this failure of either party to meet a material term of this Agreement. The Owner of the dog(s) cannot assign this agreement unless Tall Pines Pets Retreat agrees in writing.